Refund Policy
Sellene – Refund Policy (United Kingdom)
At Selene, we want you to be completely satisfied with your purchase. If for any reason you are not, our Refund Policy explains how you can return items and request a refund, in accordance with UK consumer law.
1. Eligibility for Returns & Refunds
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You have the legal right to cancel your order within 14 days of receiving it, without giving any reason.
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To be eligible for a return, items must be:
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Unworn, unused, and in their original condition.
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Returned with all tags, labels, and original packaging.
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Accompanied by proof of purchase (order confirmation or receipt).
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Certain items cannot be returned for hygiene reasons (e.g., earrings, swimwear, underwear), unless faulty.
2. How to Request a Return
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Contact our Customer Service team within 14 days of receiving your order at selenefashionstyle@gmail.com
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Provide your order number, the item(s) you wish to return, and the reason.
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We will send you instructions for returning the item(s).
3. Refund Process
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Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Original shipping costs are non-refundable unless the return is due to our error or the item is faulty.
4. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect:
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Contact us within 30 days of receiving your order.
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We will offer a replacement, repair, or full refund, including shipping costs.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend using a tracked delivery service to ensure safe return of the item.
6. Contact
For all return and refund enquiries, please contact us:
📧 Email: selenefashionstyle@gmail.com
Legal Compliance:
This Refund Policy is in accordance with the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.